Shipping policy

TouFa Wig Dryer — Shipping Policy

Free Worldwide Shipping

TouFa Wig Dryer offers free standard shipping worldwide on eligible orders. No standard shipping fee is charged at checkout unless otherwise clearly stated before purchase.

Estimated Delivery

Our estimated delivery time is approximately 8 days after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, customs clearance, local courier operations, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

Order Processing

Orders are processed before shipment. Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and any other information required for delivery.

Once an order has entered fulfillment, we may not be able to change or cancel it.

Tracking

When tracking information is available, it will be provided to the customer after shipment. Tracking updates may take time to appear after the carrier receives the package.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are not included in the product price and are the customer’s responsibility.

TouFa is not responsible for delays caused by customs clearance.

Incorrect or Incomplete Addresses

Customers are responsible for checking their shipping information before submitting an order.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the shipment, the customer may be responsible for additional shipping, redelivery, return, customs, or handling costs where permitted by applicable law.

Lost or Delayed Packages

A shipment will not automatically be considered lost solely because it arrives later than the estimated delivery date.

If tracking indicates an unusual delay or possible loss, please contact us with your order number. We will review the shipment and, where appropriate, work with the carrier to investigate.

Damaged Packages or Incorrect Items

Visible shipping damage or an incorrect item should be reported within 48 hours of delivery.

Please provide your order number and clear photographs or video of the package and product so the claim can be reviewed.

Any replacement, refund, or other remedy will be handled according to our Return & Refund Policy and applicable consumer-protection laws.

Delivery Confirmation

Where carrier tracking records the shipment as delivered, we may use the carrier’s delivery information when investigating claims of non-receipt. This does not limit any rights or remedies that cannot legally be excluded.

Contact Us

For shipping questions, please contact TouFa customer support and include your order number and tracking number, if available.

This gives customers clear shipping information while protecting you against customs delays, wrong addresses, carrier delays, refused packages, and someone claiming an 8-day estimate was a guaranteed delivery date.